Refund Policy

This Returns & Refunds policy applies to tuition and certificate programs offered by Thailand Metric Echelon where a fee is quoted. It supplements any program-specific enrollment agreement you sign.

If you purchase a program remotely and are a consumer under Thai consumer protection rules, you may cancel within fourteen calendar days from the purchase confirmation date for a full refund, provided you have not accessed more than twenty percent of downloadable materials or attended live sessions, whichever threshold we document for that cohort.

If you withdraw after crossing documented access thresholds, we may retain a portion of fees corresponding to services already rendered, materials licensed, or seats allocated, calculated transparently in your enrollment addendum.

Third-party licensing fees, proctored exam surcharges, or shipping of physical materials—if applicable—may be non-refundable once incurred. Administrative fees disclosed at checkout may also be non-refundable.

Email hello@thailandmetricechelon.digital with your full name, program name, payment reference, and reason for the request. We respond within seven business days with status and any documentation needs.

Approved refunds are processed within fourteen business days to the original payment method where possible. Bank timelines may vary. If original reversal is impossible, we will arrange an alternative traceable method.

If we cancel a cohort, you may choose a full refund or transfer to another date. If you dispute a decision, we will follow the dispute pathway in your enrollment agreement and applicable Thai consumer law, including rights under the Consumer Protection Act where relevant.